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Frequently Asked Questions | AFTCO

Will I be charged sales tax?

Can I use discount codes on sale items?

How Do I Check My Gift Card Balance?

How do I buy AFTCO Rod building hardware parts?

What type of payments are accepted?

How do I check the status of my order?

ORDERS & PAYMENTS

What do I do if I have a problem or malfunction with my AFTCO Hardware?

What is AFTCO's Warranty Policy?

What do I do if I have a problem with a Unibutt or Storabutt, and can they be repaired?

The gimbal seems to have turned on my Unibutt or Storabutt, can it be fixed?

What should I do if I straighten out or bend a gaff hook or handle on my AFTCO fixed-head gaff?

I bent my aluminum gaff handle while gaffing a shark, tuna, cobia, etc. Can I return for warranty replace?

Does AFTCO offer replacement net and pvc coil loop for bait nets?

How can I tell what size Roller Top I have so I can get replacement parts? (roller wheel, bushing and screw)

The straps on my harness broke, will AFTCO replace it?

My Roller-Troller or Flat Line Clip won’t release with enough tension.  Can it be fixed?

My kite won’t fly.  Will you replace?

The yellow material and thread on my gloves have fallen apart.  Will you replace?

Can I get free replacement bearings, rollers, pins or screws?

WARRANTY & REPAIRS

How do I return or exchange an item purchased directly from AFTCO.com?

What is the return window during the holidays?

What if the product I purchased goes on sale the day after I purchased it?

Can I return or exchange a Final Sale clothing item from AFTCO.com?

Can I keep the Free Gift with Purchase if I return the order?

Can I return or exchange an AFTCO clothing item purchased from a retail store or separate online site?

RETURNS

How do I sharpen my AFTCO Fillet Knife?

How can I get masks donated to my organization?

Are AFTCO fishing masks medical grade or approved PPE equipment?

Where AFTCO Products are made?

What Size Should I Buy?

Are all AFTCO hardware made in the U.S.?

I have an AFTCO Star-Set from the 1980's. Can you tell me which reels this is compatible with?

Are the gloves sold as a set of two, left and right?

What size handle or hook should I buy?

Can I still get an AFTCO reel seat or gimbal?

How do I know what size my AFTCO Unibutt or Storabutt is and are they interchangeable within a given size?

How do I tighten down the reel seat nuts on my Storabutt, Unibutt or reel seat to keep the reel from coming loose during the fight?

How should I rig my flying gaff?

How do I adjust my fighting belt and harness?

PRODUCTS

How do I maintain my roller guides?

How do I clean corrosion or rust from lack of maintenance off the guide or top frames?

Where can I get replacement parts for my AFTCO guides or tops, and are there specific sizes for each?

I’m a custom rod builder and want to buy direct from AFTCO.

Will your AFTCO rollers fit brand ------- roller guides.

What’s the difference between RTL110 & RTS110?

I bought a rod at the flea market.  It says Super Slayer Tuna Special…can you tell me what rollers I need?

Why does AFTCO offer L tops? Do I need a large "L" head top on my rods?

Can I use wire line on my AFTCO guides and tops?

What size of line can I use on AFTCO lightweight roller guides, and how do I know what sizes to buy?

Can I buy spare parts for swivel tops?

What are ring roller tops and guides, and what are they used for?

Can I use Spectra or other super-braid lines with my AFTCO guides and tops?

ROLLERGUIDES

How do I care for my waterproof outerwear?

OUTERWEAR CARE

How does AFTCO protect my privacy?

PRIVACY

How do I contact AFTCO?

Where do you source your clothing or hardware?

How do I locate the AFTCO dealer nearest to me?

Can I tour AFTCO?

I have a new product idea and want to talk to someone at AFTCO who handles new product opportunities.

CONTACT INFO

Which Holidays does AFTCO observe?

HOLIDAY CLOSURE

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ORDERS & PAYMENTS

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RETURNS

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