How do I return or exchange an item purchased directly from AFTCO.com?
If you are not 100% satisfied with your purchase, we will be happy to accept a return or exchange within 45 days of your original purchase date. Refunds exclude shipping fees
Items must be in new, unused condition, with tags / stickers still attached and in the original packaging you received the item in.
Final Sale items are not eligible for return, refund, exchange or store credit.
Sun Masks & Boxer/Briefs - For sanitary reasons all Sun Masks and Technical Boxer/Briefs are Final Sale and cannot be returned or exchanged.
Outerwear - Please contact email@example.com for more info on how you can return your outerwear rain gear.
Puerto Rico - Returns are subject to international shipping charges. Please contact firstname.lastname@example.org
We will cover the cost of sending back your return/exchange by providing you a pre-paid FedEx SmartPost shipping label.
Oversized Shipping items including Gaffs, Gaff Handles, Gold Nets, Tag or Tailer Sticks are not available for a free return shipping label. Please contact email@example.com or call 1 (877) 489-4278 for more info on how to return or exchange these items.
Please click here to begin your return process and follow the instructions provided.
1. Pack your order in original packaging and include packing slip inside.
2. Place the FedEx SmartPost Return label (received from the return process here) on the outside of your package and be sure to cover up original shipping labels, if any.
3. Place your package in your mailbox or drop it off at your local Post Office. Dropping it off at a FedEx location will ensure a quicker transit time back to our facility.
FedEx SmartPost is currently experiencing shipping delays due to the Pandemic. Please allow 30 business days for your order to be received from the date it is shipped and an additional 3-5 business days for the return to be processed.
Gift Returns - We allow a 90-Day return window on gift purchases made between 11/16/20 -12/24/20. Please click here to begin your gift return. For questions or concerns on Gift Returns please contact our customer care team.